When I bought my practice from a retiring doctor, I was left with almost $200,000 in what I came to realize was uncollectible AR and staff that was on the verge of leaving the selling doctor. My first month as an owner doctor was terrifying. Within the first 2 months of working with Pathway, I had the tools to change the culture of my team and was able to keep everyone, but one front office. We implemented financial systems that turned the collection process around and started to make major headway on the past AR. I really don’t want to think about what my practice would look like without the guidance from Jennifer and Sten.

Everyday was different in my practice for years. Our new protocols make sure that we have consistency day to day not just with our patient care but with the team. Everyone on our team is a ton more confident now knowing what to expect each day and what their individual responsibilities are. Things just get done around the office and this has had a huge positive effect on our scheduling numbers. The team is bonusing more than they ever thought possible.

“Pathway Dental Consulting helped build up my practice after taking over for a retiring dentist. Production increased by 68% and I was able to start a bonus plan for my team that they not only could understand and hit consistently, but made them want to stay on board with me and have even referred 2 other great employees. They were most excited about planning out the practice schedule in advance so everyone had vacation time to look forward to and the practice could stay open while I was away on vacation instead of shutting down like they were used to.”

“Since becoming a client, I have been able to completely overhaul the systems in my office and phase out the “old school” practices that were done previously. I didn’t know where to start with changing things so I had just kept doing the same thing, because that’s just the every other practice I spoke to did it. Communication with our patients is so much easier and less time consuming and they have started to really appreciate all of the paperless and online options we have been able to add for them that I didn’t even know were options. My staff loves the efficiency of the new systems too.”

“I came to PDC after having some very scary moments after a few OSHA and insurance audits. . The prior owner had separate deals with each staff member and with patients who were personal friends, did not have any kind of infection control or maintenance protocols in place, contracted fees were not being honored and records were documented on iPhone photos taken of scratch paper. I didn’t know how bad it was until looking at the list of OSHA, HIPAA, Dental Board, EDD, Insurance Commissioner, IT, Workers Comp and Labor Board violations we had after our initial call with PDC and what I was risking financially by not making changes. We started correcting things on Day 1 and won’t ever go back to the way it was before.”